Returns & Refund Policy - The Nines Peptides

All sales final

Research peptides are supplied for laboratory research use and are not eligible for return or exchange once shipped. This is standard across the research use only compound industry. Replacements are provided only in the specific situations described below.

Damaged on arrival

If your order arrives with visible damage such as broken seals, cracked glass, or compromised packaging:

Document the damage with photos before removing items from the shipping carton.
Email us within 48 hours of delivery with photos of the carton and the affected vials.
We will ship a replacement for the affected items.

Damage reported more than 48 hours after delivery cannot be verified and is not eligible for replacement.

Lost in transit

Orders with shipping protection are covered for loss in transit. File a claim by emailing customerservice@theninespeptides.com with your order number. We will review and ship a replacement for approved claims within 2 to 3 business days. Without shipping protection, lost shipments are not covered.

Wrong item shipped

If you receive something other than what you ordered, email us within 48 hours of delivery with a photo of the item received. We will ship the correct item and coordinate return of the item sent in error.

Pre shipment cancellations

If you need to cancel an order before it ships, email customerservice@theninespeptides.com as soon as possible. If the order has not yet entered fulfillment, we will cancel and refund to your original payment method. Refunds typically post within 5 to 10 business days depending on your bank. Once an order has shipped, it cannot be cancelled.

What we do not cover

Buyer’s remorse.
Research outcomes. We supply research grade material and make no claims about research results.
Loss or damage in transit without shipping protection.
Address errors provided by the customer.
Delivery delays caused by carrier weather events, strikes, or operational issues.
Packages marked delivered by FedEx but not received, without shipping protection.

How to submit a claim

All claims and questions go to customerservice@theninespeptides.com. When submitting a claim, include your order number, photos of the issue, and a brief description of what happened. We respond to claims within 2 to 3 business days.