Shipping Policy

At The Nines, every order is processed and shipped from our California fulfillment location. We ship within the United States only at launch. Orders are packed for transit protection and tracked from warehouse to doorstep.

Shipping methods and timing

Standard shipping is via FedEx 2-Day. Expedited options are available at checkout. Orders are processed within 2 to 3 business days before shipment. A tracking number is emailed when your order ships.

Packaging

Every order ships in insulated packaging sized to protect lyophilized peptides in short term transit.

Shipping destinations

The Nines ships to addresses within the United States. FedEx 2-Day does not deliver to P.O. Boxes, so please provide a physical street address at checkout. We do not ship to APO, FPO, or DPO military addresses, or to international destinations at this time.

Order tracking

Once your order ships, you will receive an email with tracking information. If your tracking shows no movement for three or more business days after the shipment confirmation, reach out and we will investigate.

Address changes

Address changes must be requested by email before the order has shipped. Once an order has entered transit with FedEx, addresses cannot be modified by us.

Shipping protection

Shipping protection is available as an opt in add on at checkout for 2% of your cart total, with a $2 minimum. Orders with shipping protection are covered for loss in transit, damage in transit, and theft after confirmed delivery.

To file a claim on a protected order, email customerservice@theninespeptides.com with your order number and supporting documentation. We review claims within 2 to 3 business days and ship a replacement for approved claims.

Orders without shipping protection ship at the customer’s risk once they leave our fulfillment location. We recommend adding shipping protection for all orders, especially during extreme weather or for high value shipments.