FAQ

Answers to common questions about research use, ordering, shipping, and documentation.

Frequently Asked Questions

Research Use

What does "research use only" mean?

All products sold by The Nines Lab LLC are intended strictly for laboratory and scientific research. They are not for human or veterinary consumption, therapeutic use, or clinical application. By purchasing, you confirm you’re acquiring them for legitimate research purposes.

Who can purchase?

Purchases are limited to qualified researchers and professionals 21 or older who agree to our Research Use Only terms at checkout.

Do you provide dosing or usage guidance?

No. We do not provide dosing, administration, or protocol guidance of any kind. Our role is supplying documented research compounds, not advising on their use.

Ordering & Payment

How do I place an order?

Add products to your cart and complete checkout, including the required research-use acknowledgment. [MJ to confirm any account/registration steps once the entry gate is live.]

What payment methods do you accept?

[Placeholder — MJ to confirm final list once the payment processor is approved; per spec this includes card, eCheck/ACH, wire, and others.]

Can I change or cancel an order?

[Placeholder — MJ to confirm order-change window and policy.]

Shipping

How are orders shipped?

Orders ship via FedEx 2-Day. [MJ to confirm cutoff times and processing window.]

Do you ship internationally?

[Placeholder — MJ to confirm; spec currently implies U.S. fulfillment only.]

Is shipping protection available?

Optional shipping protection can be added at checkout to cover loss or damage in transit.

Documentation & COAs

Is every product tested?

Yes. Every injectable compound is third-party tested, with a batch-specific Certificate of Analysis available by lot number on our COA Hub.

How do I find the COA for my product?

Each product links to its certificate, and you can look up any lot on the COA Hub.

What's tested for?

Certificates confirm identity and purity, with HPLC, mass spectrometry, and endotoxin analysis depending on the compound.